Delta Dental of Washington Announces Named New CEO Mark Mitchke

The Boards of Directors of Washington Dental Service and Delta Dental of Washington (DDWA) today announced the appointment of Mark Mitchke, the veteran Amazon executive who led Amazon Global Fulfillment Services, as CEO of the two companies.

“Mark Mitchke is an innovative, driven executive with a tremendous balance of operating and strategic capability,” said DDWA Board Chair Dr. Gerry Phipps. “Mark is a long-range thinker and adept at navigating complexity, and he has successfully balanced the needs of the sellers, customers and Amazon in his role leading Amazon’s fulfillment services. His experience leading Amazon’s small-businesses marketplace is directly applicable to Delta Dental’s core business.”

Continue reading “Delta Dental of Washington Announces Named New CEO Mark Mitchke”

Cascade Bicycle Club and Partner Organizations In Business Bike Summit

Cascade Bicycle Club and Nintendo, in partnership with King County Metro, City of Bellevue, City of Renton, City of Kirkland, City of Redmond, City of Issaquah, Choose Your Way Bellevue, Greater Redmond Transportation Management Association, and REI, will kick off the 4th annual Business Bike Summit on Friday, September 21 at Nintendo of America’s Redmond campus between 1 – 5 p.m.

Cascade Bicycle Club and Partner Organizations In Business Bike Summit

Cascade Bicycle

Richard Smith, Executive Director of Cascade Bicycle Club, says “We are thrilled to co-host the Business Bike Summit on the Eastside. It’s clear that businesses see healthier, happier employees when they invest in bicycling. It’s a smart move – from improving productivity and building a fun, inclusive company culture to reducing healthcare costs and building employee retention, we can see that bikes are good for business.”

Continue reading “Cascade Bicycle Club and Partner Organizations In Business Bike Summit”

Drone of Eastside Rescue’s Inaugural Flight

The Medic One Foundation will present a newly donated tactical drone to Eastside Fire & Rescue to assist first responders in the growing number of backcountry and waterway medical emergencies on Thursday, September 13, 2018 at the Eastside Fire & Rescue North Bend Station.Funding for the drone was made possible by Foundation donor Barbara Hamer and her family.

Drone of Eastside Rescue’s Inaugural Flight


“We are grateful to Barbara, her family and the Medic One Foundation for this generous donation,” said Rich Burke, Deputy Chief, Eastside Fire & Rescue. “The drone will allow us to better respond to search and rescue operations, natural disasters, structural fires and more.”

Continue reading “Drone of Eastside Rescue’s Inaugural Flight”

Dale Chihuly As A Master Collector

America’s Automotive Trust (AAT) will confer the title of Master Collector to Dale Chihuly, an avid car enthusiast and world-renowned blown glass artist, during the Wheels & Heels Annual Gala at America’s Car Museum (ACM) on September 8.

Dale Chihuly as a Master Collector

Dale Chihuly

AAT’s Master Collectors are auto enthusiasts whose passion for cars lead them to preserve and protect automotive heritage through the restoration and maintenance of historic automobiles. Chihuly, a Tacoma native and one of the world’s leading glass sculptors, is being recognized for his a commitment to automotive heritage and collection of many iconic vehicles.

Continue reading “Dale Chihuly As A Master Collector”

Member Access Pacific New corporate Name

Member Access Pacific (MAP), the largest aggregator of VISA card services for credit unions in the United States, announced today that the company is changing its corporate name to Member Access Processing, effective September 1, 2018.

Member Access Pacific New corporate Name


“Our new name, Member Access Processing, fully represents our role as the best card service provider and processor for credit unions,” said Cyndie Martini, President and CEO of MAP. “As consumer habits change and evolve, credit and debit cards are often the most important connection members have to their credit union. Our job is to make sure that connection is secure, easy to navigate, and a major benefit to members. We take pride in being the best partner to credit unions.”

Continue reading “Member Access Pacific New corporate Name”

Ben Bridge Jeweler Launches In-Store

Ben Bridge Jeweler, the distinguished family-run fine jeweler with over 90 retail stores in 11 states and one province, has announced a progressive new store concept and full interior and exterior redesign. Award-winning, Seattle-based architecture and interior design firm SkB Architects was commissioned to develop an engaging, interactive environment to optimize the shopping experience. The redesign has begun with its Westfield Southcenter Mall heritage store, which is now open. The store will celebrate the official grand re-opening on September 12, 2018, and the redesign concept will roll out to additional store locations in the near future.

Ben Bridge Jeweler Launches In-Store

Ben Bridge

Ben Bridge was founded by a watchmaker and today has one of the largest cohorts of watchmakers in the country. Thestore showcases this impressive heritage in the art of watchmaking, and the new store concept capitalizes on this artisanal tradition, putting it at the literal forefront as the first thing shoppers experience when entering the store. The all new ‘Alchemy Lab’, crafted with meticulous details like the woven leather watchband door, allows customers to actually observe watchmakers at work, seeing firsthand the craftsmanship that goes into fine timepieces.

Continue reading “Ben Bridge Jeweler Launches In-Store”

Art Exhibition of three Artist’s Closes Soon

The Seattle Art Museum’s summer exhibition, Double Exposure: Edward S. Curtis, Marianne Nicolson, Tracy Rector, Will Wilson, closes Sunday, September 9. Featuring iconic photographs by Edward S. Curtis (1868–1952) alongside contemporary works—including photography, video, and installations—by Indigenous artists Marianne Nicolson, Tracy Rector, and Will Wilson, the exhibition offers powerful portrayals of Native identity.

Art Exhibition of three Artist’s Closes Soon

Art Exhibition

For the final weeks, visitors can attend My Favorite Things tours on Fridays and Saturdays at noon; in these 30-minute tours, Indigenous community members, artists, and educators share their perspectives on the works on view. Also, visitors can attend free Drop-In Studios held on Sundays at 11 am; these hands-on workshops feature Indigenous artists leading art-making activities.

Finally, the exhibition’s education gallery features the Post Human Archive, an interactive installation by artist RYAN! Feddersen (Okanogan /Arrow Lakes) that explores conflicts in Curtis’s work by inviting visitors to put themselves in a similar position of being documented and defined by an outside force.


Double Exposure: Edward S. Curtis, Marianne Nicolson, Tracy Rector, Will Wilson is organized by the Seattle Art Museum in partnership with the New York Public Library.

Special exhibitions at SAM are made possible by donors to the
Jeffrey & Susan Brotman Fund for Special Exhibitions

Major Sponsor
Ellen Ferguson &
The Hugh and Jane Ferguson Foundation

Supporting Sponsors
Muckleshoot Indian Tribe
Port Madison Enterprises

Additional Support
Contributors to the SAM Fund

Photo credits: Installation view of Double Exposure: Edward S. Curtis, Marianne Nicolson, Tracy Rector, Will Wilson at the Seattle Art Museum. © Seattle Art Museum, Photo: Natali Wiseman.

Bill Warner ‘s Nicola Bulgari Award

America’s Automotive Trust (AAT) has announced that Bill Warner will be awarded its highest recognition, the Nicola Bulgari Award, as part of its annual Wheels & Heels AnnualGala, taking place September 8 at America’s Car Museum in Tacoma, Washington.

Bill Warner ‘s Nicola Bulgari Award

Bill Warner

Warner – who founded the Amelia Island Concours d’Elegance, published countless articles across a wide swath of enthusiast publications and participated in the Cannonball Run, the American Road Racing Amateur Championships at Road Atlanta and the IMSA Firehawk Series – will join the likes of other industry influencers as Bulgari Award recipients.

Since founding the Amelia Island Concours in 1996, the organization has raised more than $2.25 million for charitable organizations including the Community Hospice of Northeast Florida, Spina Bifida of Jacksonville, the Navy-Marine Corps Relief Society and the Shop with Cops Program of Fernandina Beach & Nassau County.

“Each year we look at who exemplifies the spirit of our nation’s motoring tradition when choosing a Nicola Bulgari Award winner,” said AAT Vice Chairman David Madeira. “This year, we are proud to recognize the immense contribution Bill has made to the promotion of America’s automotive heritage through the course of his life. He is a tremendous individual who is well-deserving of this recognition.”

Prior Bulgari Award winners include Jay Leno; GM Designer Ed Welburn; Hemming’s publisher Jim Menneto, RM Group founder Rob Myers, NASCAR team owner Rick Hendrick; McKeel Hagerty, CEO of Hagerty; Dr. Frederick Simeone, founder of the Simeone Automotive Museum; and Edward Welburn, former vice president of global design for General Motors.

The Nicola Bulgari Award – named after the famous luxury goods magnate, renowned car collector and AAT board member – is presented annually in recognition of an individual’s lifelong efforts to promote America’s automotive heritage through education, car restoration and/or collecting classic cars.

“Nicola Bulgari’s commitment to preserving America’s automotive treasures are unparalleled as exemplified by his wonderful collection, his efforts to create the NB Center for Automotive Heritage, his long service to America’s Car Museum and America’s Automotive Trust, and his generosity to countless heritage organizations,” added Madeira. “We are proud to once again confer this tremendous honor in his name.”

Warner will receive the Award trophy at the Wheels & Heels AnnualGala, taking place atAmerica’s Car Museum on September 8. Proceeds from the event will support AAT’s commitment to preserving America’s automotive heritage through America’s Car Museum, the RPM Foundation, Club Auto, and the Concours Club.

For more information about the Wheels & Heels Annual Gala, visit


The Seattle Art Museum (SAM) and the Betty Bowen Committee, chaired by Gary Glant, announced today the five artists selected as finalists for this year’s Betty Bowen Award: Natalie Ball, Amy Bernstein, Bruce Burris, Deborah Lawrence, and George Rodriguez. The juried award honors a Northwest artist for their original, exceptional, and compelling work. The award was founded in 1977 to honor the legacy of Betty Bowen (1918–1977), who was an avid champion of artists in the Pacific Northwest. Founded by Bowen’s friends, the award is administered by SAM.

The Betty Bowen Committee—comprising Northwest curators, collectors, and artists—reviewed 461 applications from visual artists residing in Washington, Oregon, and Idaho. One of this year’s finalists will receive an unrestricted cash award in the amount of $15,000 and will have their work displayed at the Seattle Art Museum. At the discretion of the committee, up to two Special Recognition Awards of $2,500 may be granted.

Last year’s winner was Jono Vaughan, whose work memorializes transgender individuals whose lives were cut short by violence. Her solo exhibition (April 21–August 5, 2018) featured her ongoing series Project 42, in which she creates handmade garments that are then worn in collaborative public performances.

The winner of the 40th Annual Betty Bowen Award will be announced in September 2018. The award will be formally presented in a free and open to the public celebration at the Seattle Art Museum on November 8, 2018. The winner’s solo exhibition will be on view at SAM in spring 2019.


Natalie Ball – Chiloquin, OR


Natalie Ball was born and raised in Portland, Oregon, but has since relocated to her ancestral homelands of Chiloquin. As a multidisciplinary artist, Ball positions her work as a reorientation of conversations that shape Native American identities. Through figurative sculpture and assemblage, Ball makes installations that deconstruct dominant narratives to create new texts, new histories, and new manifestations that add to the discussion of a complex racial narrative.

Amy Bernstein – Portland, OR


Originally from Atlanta, Georgia, Amy Bernstein is an artist and writer living and working in Portland, Oregon. Bernstein’s abstract paintings encourage the viewer to reposition themselves in relation to who they are, what they see, and where the body exists in time and space. The works vacillate between the histories of philosophies, art, and design, searching for the space in which we will discover new vision and thus new thinking.

Bruce Burris – Corvallis, OR

Bruce Burris has worked at the intersection of art and cultural equity for marginalized groups for over 35 years. Born in Wilmington, Delaware, Burris has served as founder, director, or owner of a number of agencies and programs in Kentucky and Oregon noted for creating innovative supports that enable people to assume roles of significance in their communities. Burris’ current work of collage and found objects stems from observations of class and philosophical divides between those who are proponents of dying industries, including coal and logging, and those who are adamant that these industries must adapt.

Deborah Lawrence – Seattle, WA


Deborah Faye Lawrence uses the medium of collage to analyze, categorize, and make meaning. She boldly reports and comments on social, historical, and current events through the process of cutting, manipulating, and composing found information. Her appropriation and re-contextualization of found images, including maps and flags, points to a tradition of politically engaged collage, while satirically and incisively addressing contemporary concerns.

George Rodriguez – Seattle, WA


George Rodriguez was born in El Paso, Texas and currently lives and works in Seattle. As a sculptor, his large-scale ceramics are a celebration of the individual against the backdrop of community and the modern world against the backdrop of the ancient. Through the creation of guardian figures, tomb sculptures, and shrines, Rodriguez depicts his community current and forthcoming. His most recent works explore themes of protection, inclusion, and sanctity using the Chinese Zodiac as framework.

Gary Glant (Chair), Mark Calderon, Mike Hess, Denzil Hurley, Sonal Khullar, Isaac Layman, Mark Levine, Catharina Manchanda, Llewelyn Pritchard, Greg Robinson, Norie Sato, Bill True, Maggie Walker, Dan Webb, and Merrill Wright.

Andrew Simon: How Beautiful If You Could Do A Business Turnaround

By Andrew Simon, Business turnarounds are never easy, especially if it is your business and you must do something drastic to turn it around.

Andrew Simon: How Beautiful If You Could Do A  Turnaround

Andrew Simon

We have had experience at Simon Associates Management Consultants (SAMC) helping clients turn around their businesses. We have also had hands-on experience turning around one of our own entrepreneurial ventures. But whether we are supporting someone or dealing with a turnaround ourselves, broken businesses are never pretty. Wouldn’t it be beautiful, though, if you could do a business turnaround for your business?

Where Do You Begin?

At SAMC, we often get engaged to help a company that is going in the wrong direction. Often, there is a crisis. How do you know if you are facing a critical moment in your company’s development? We have found there is a recurring pattern often marked by one or more of the following crisis moments:

For a period of time many of our turnaround clients were experiencing limited or even zero growth. Sometimes it was for as long as three to five years. They had typically hired a new sales manager, developed new products, launched a new marketing campaign, and still saw sales flatten or stall.
Some situations come from the realization that their customers are changing. One client saw his largest customer leave for a competitor because that competitor had a larger scope of services that were more relevant for the customer’s needs.
In some cases, more competition is emerging or different types of competitors are disrupting the old style of business.
Demographic trends have an impact. We have found this to be true with many higher-education clients where enrollments are being affected by changing demographics. With fewer high school students, and hence fewer traditional college freshmen, colleges have been facing major crises impacting everything from who they are to what they do and who they do it for.
It doesn’t matter if you have a heavy industrial company or a B to C business, something is changing and you are stuck in the past. Your own efforts to change have led to dissent among your staff and little growth among your customers. Sales are flat and it is time to start a turnaround.

You see yourself facing a crisis. What to do?

If you are facing any of these conditions, or ones unique to your own company or industry, you are ready for some turnaround training. You have always known how to run the business. You learned it in your MBA program or on the job. Now you have to become an expert in an entirely new leadership role – designing and driving a turnaround.

Here are some things to think about:

  1. First, take stock of where you are and assess your current condition. Review all of your core assumptions. Are they still good; still valid? Rethink such issues as: Who are your customers of the future and how should you serve them? Where are customers located and how do they purchase your services? How good are your marketing and sales efforts? How do you use technology? What types of collaborations do you have inside and outside your business? What is your company’s culture today and is it set up properly for the future? What types of people do you have and will you need, and are they the same? We could go on, but you have the idea. Everything is open for review and rethinking.
  2. Next, reverse everything. You are going to need some tools to rethink those assumptions. We like to use Innovation Games® because they help you and your team to rethink everything in a safe, creative environment. One game that works particularly well is called “Reverse Everything.” It enables you to take everything apart and put it back together in new ways. When I was in the consumer packaged-goods business my boss always told me that “good marketing people pull things apart and rebuild in different ways.” Try it sometime. You can learn more about it here.
  3. Don’t narrowly define yourself. Sometimes we fall in love with categories. But these categories are too narrow and even if you own everyone in the category there isn’t enough volume to make a business. Think across categories. As Franz Johansson wrote in his groundbreaking book “The Medici Effect: Breakthrough Insights at the Intersection of Ideas, Concepts and Cultures,” the more ideas you have the more likely you will have big ones. They come at the intersections
  4. Blue Ocean Strategy®, nonusers, and unmet needs. As Blue Ocean Strategists, we approach turnaround situations as if they are in need of a new strategy, a blue ocean one. To continue to do more of the same, even cheaper, is a very difficult strategy to embrace when a business needs an overhaul. Instead, we would urge you to think about nonusers and unmet needs, the central core of blue ocean strategic thinking. 
    This is critical to your success; to that turnaround. Spend time asking people what keeps them awake at night; what problems do they have that seem to be unsolvable.
  5. Be brave. Turnarounds require emotional courage. Eighty percent of businesses aren’t around five years after launch date. There are startling statistics about companies that 50 years ago were in the Fortune 500, but now are no longer around. However, there is also research that suggests that if those companies had been brave they might still be here. Kodak is one of those types of frightened companies that could not see the trends that were all around them, building digital cameras to replace their film. Blockbuster denied that NetFlix was relevant. They thought Apple and Walmart were their competitors. Blackberry never saw the iPhone coming.
  6. Build a team. You might be the greatest, the best. But you can’t turn everything around by yourself. If you are the chief strategist, you need people who not only believe in you but can execute for you. Think about how you are going to convert your team to lead the transformation rather than undermine it. As John Kenneth Galbraith said, “Faced with the choice between changing one’s mind and proving that there is no need to change, most everybody gets busy on the proof.”
  7. Believe in yourself. Turnarounds are never easy. But if not you, who else? If you think you are right, you need to lead so that people follow and trust that there will be rewards that come from the changes.

Don’t find yourself struggling or stalled. Remember “Insanity: doing the same thing over and over again and expecting different results.”

If you believe that you can turnaround your company, it will be a beautiful transformation for you and your team.